🔒 Privacy Policy

Last Updated: December 2024

1. Introduction

Welcome to The Caddy Shack ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website thecaddyshack.com and use our services.

2. Information We Collect

Personal Information You Provide

We collect information that you voluntarily provide when you:

• Create an account or place an order
• Subscribe to our newsletter
• Contact us or submit a form
• Participate in promotions or surveys

This may include: name, email address, postal address, phone number, and payment information.

Information Automatically Collected

When you visit our website, we automatically collect certain information, including:

• Device and browser information
• IP address and location data
• Pages visited and time spent
• Referring website or source

3. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders
• Send order confirmations and shipping updates
• Respond to your inquiries and provide customer support
• Send marketing communications (with your consent)
• Improve our website and services
• Prevent fraud and ensure security
• Comply with legal obligations

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. These include:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Used to deliver relevant advertisements

You can manage cookie preferences through your browser settings.

5. Sharing Your Information

We may share your information with:

• Service Providers: Companies that help us operate our business (payment processors, shipping carriers, email services)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, sale, or acquisition

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

• SSL encryption for data transmission
• Secure payment processing
• Regular security assessments
• Limited access to personal data

7. Your Rights (GDPR)

Under UK and EU data protection laws, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate information
• Erasure: Request deletion of your data
• Restriction: Limit how we use your data
• Portability: Receive your data in a portable format
• Object: Opt out of certain processing activities

To exercise these rights, contact us at privacy@thecaddyshack.com.

8. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Order information is typically retained for 7 years for tax and legal purposes.

9. Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: