❓ Frequently Asked Questions

Once your order ships, you'll receive an email with a tracking number and link. You can also log into your account to view order status. Tracking updates usually appear within 24-48 hours of shipment.

We process orders quickly! If you need to make changes, contact us within 2 hours of placing your order at hello@thecaddyshack.com. After that, we may not be able to modify it, but we'll do our best to help.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are secured with SSL encryption.

UK Standard Shipping: £3.99 (Free on orders over £40)
UK Express Shipping: £6.99
International shipping rates vary by location and are calculated at checkout.

UK Standard: 3-5 business days
UK Express: 1-2 business days
Europe: 5-10 business days
Rest of World: 10-20 business days
Please note these are estimates and may vary during peak periods.

Yes! We ship to most countries worldwide. International customers may be responsible for customs duties and taxes, which are not included in our prices. Check your local regulations for more info.

We offer a 30-day return policy for unworn, unwashed items with original tags attached. Simply contact us to initiate a return. Refunds are processed within 5-7 business days of receiving the returned item.

For the fastest service, we recommend returning your item for a refund and placing a new order for the correct size. This ensures you get your new item as quickly as possible. Contact us if you need help!

We're sorry to hear that! Please email us at hello@thecaddyshack.com with photos of the damage within 48 hours of delivery. We'll send a replacement or issue a full refund - your choice.

Our t-shirts are designed with a relaxed, comfortable fit - perfect for the course or casual wear. Check our size guide for detailed measurements. When in doubt, size up!

We use premium materials across all our products. T-shirts are 100% ring-spun cotton or cotton/poly blends. Hats feature structured cotton twill with embroidered logos. Check individual product pages for specific details.

Machine wash cold, inside out, with like colours. Tumble dry low or hang to dry. Do not iron directly on prints. Following these instructions will keep your gear looking fresh round after round!

We love community content! DM us on Instagram @_the_caddy_shack_. If we feature your meme, we'll give you a shoutout!

Yes! We offer special pricing for golf clubs, corporate events, and bulk orders. Contact us at hello@thecaddyshack.com with details about your needs and we'll put together a custom quote.

We're always open to creative collaborations! Whether you're a brand, golf course, content creator, or have another idea, reach out to collabs@thecaddyshack.com and let's chat.